Frontline Humanitarian Toolbox

More than 6.6 million people have been displaced inside Syria since the conflict started in 2011. NRC is supporting affected populations, both IDPs and host communities, in settlements, collective centres, and houses, and in rural and urban areas providing services across sectors including Shelter and NFIs, Education (including school rehabilitation), WASH, Food Security, and Information Counselling and Legal Assistance (ICLA).

As of January 2016, NRC unified the management of all components of its response inside Syria under a single Syria Response Office (SRO), based in Amman, Jordan, in order to provide a flexible and coherent approach to the challenging operational environment of Syria. Access to affected populations is one of the most significant factors affecting the delivery of humanitarian assistance throughout Syria.

Despite these challenges, NRC has been able to reach communities in need through programmes implemented through partnerships, using remote management techniques. This approach requires NRC to develop a network of trusted local humanitarian partners and to provide them with ongoing support to ensure effective programme delivery.

The remote management context means that face to face contact with partner staff is extremely limited, and impossible in many locations. Conventional training in this context is therefore not always possible or appropriate.

Exploring the opportunities available through technology and distance learning, NRC developed the Frontline Humanitarian Toolbox (FHT) in partnership with Spirit and Sida to support Arabic speaking humanitarian workers in Syria.

The FHT uses Digital Training Solution’s unique Near-Life™ technology to provide an interactive, digital role-play experience to learners that are unable to attend face-to-face training. The course is divided into four modules aimed at giving a basic grounding in humanitarian principles, situational awareness, personal security and stress management.

Each module includes an interactive scenario. Filmed on location in Jordan, the scenarios are designed to put the learning into practice. Having a safe space to make mistakes has been proven to improve knowledge retention; learning by doing ensures that when similar situations arise in the field, learners will be more likely to respond appropriately.

The course is completely free and is available to individuals and organisations.


The Partners


The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. NRC is a determined advocate for displaced people. Our experts stand ready to deploy at a moment’s notice to support the UN and local authorities in humanitarian crises.


Spirit is an independent, humanitarian, non-profit & non-governmental organization NGO whose expertise lies in providing capacity development services of change management. Activities and operations are implemented in Turkey and Syria and our vision is to be a significant actor in establishing a developed Syrian civil society based on justice.


Sida is a government agency working on behalf of the Swedish parliament and government, with the mission to reduce poverty in the world.


Digital Training Solutions is at the cutting edge of interactive and immersive e-learning. Our Near-Life™ technology delivers an immersive learning experience, giving learners a realistic insight into life in the field.